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GrievanceRedressal Policy

Introduction:

Choice Connect Private Limited committed to providing high-quality services and ensuring customer satisfaction. This Grievance Redressal Policy outlines the framework for addressing customer grievances promptly and effectively.

Objectives:
Scope:

This policy applies to all customers availing services offered by Choice Connect, including but not limited to insurance, loans, equity account opening, mutual fund account opening, and GST return filing.

Grievance Redressal Mechanism:
1. Lodging a Complaint:

Customers can lodge their grievances through the following channels:

  • Email: support@choiceconnect.in
  • Phone: +91-81-2424-2424
2. Acknowledgment:

Upon receipt of a complaint, an acknowledgment will be sent to the customer within 2 working days, providing a reference number for future correspondence.

3. Resolution Timeline:

The Company aims to resolve all grievances within 7 working days from the date of receipt. If additional time is required, the customer will be informed of the reasons for the delay and the expected resolution timeline.

4. Escalation Matrix:

If a customer is not satisfied with the initial resolution, the grievance can be escalated to the Grievance Officer:

  • Grievance Officer: Ms. Madhavi Ghadshi
  • Phone: +91-81-2424-2424
  • Email: grievance@choiceconnect.in
5. Review and Monitoring:

The Company will periodically review grievance records to identify trends and areas for improvement, ensuring the effectiveness of the grievance redressal mechanism.

6. Policy Review:

This policy will be reviewed annually or as required to incorporate changes in regulatory requirements or business processes.

Escalation Matrix:
LevelDesignationContact EmailPhone NumberTAT (Turnaround Time)
Level 1Mrs. Madhvi Ghadshisupport@choiceconnect.in+91-81-2424-2424Within 7 working days
Level 2Mr. Ashish Navanigrievance@choiceconnect.in+91-81-2424-2424Within 4 working days
Level 3Mr. Atish Jaingrievance@choiceconnect.in+91-81-2424-2424Within 3 working days
In case if you want to raise an issue direct with our lending partners, please refer the redressal mechanism below:
IDFC FIRST Bank Ltd.

Customer Care: 1800 10 888

Email: Banker@idfcfirstbank.com

Grievance Escalation:

Name: Mr. Vipul Raj, PNO

Phone: 1800 209 9771 (24x7)

Email: pno@idfcfirstbank.com

Address: Building No. 09, 17th Floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra

Poonawalla Fincorp

Email: customercare@poonawallafincorp.com / grievance@poonawallafincorp.com

Customer Care: 1800 266 3201

Address: Customer Service Department, 201 and 202, 2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune, Maharashtra 411036

Escalation:

Email: grievance@poonawallafincorp.com / pno@poonawallafincorp.com

For more info: Grievance Redressal Policy

InCred

Customers should raise concerns through available channels first.

Grievance Redressal Officer:

Name: Vaidyanathan.R.

Phone: 022-42117799

Email: care@incred.com

Address: Grievance Redressal Officer, InCred Housing Finance Pvt. Ltd., Unit No.1203, 12th Floor, The Capital, C-70, G Block, BKC, Bandra (E), Mumbai 400051, Maharashtra

Aditya Birla Capital

Customer Care: 1800 270 7000

Complaints Redressal Officer: Mr. Arijit Sen

Email: grievance.finance@adityabirlacapital.com

Phone: 080 - 45860196

Grievance Redressal Mechanism of ABCL

FlexiLoans Grievance Redressal Levels
LevelContact NameEmailPhoneAddressResolution TimeNote
Level 1: Customer Service-myaccount@flexiloans.com022-68219595 (Mon-Sat, 10:00 AM-7:00 PM)7th Floor, South Annexe, Tower 2, One World Centre, Lower Parel, Mumbai - 400013Within 7 days-
Level 2: Customer Service Head-rekha.prasad@flexiloans.comSame as aboveSame as aboveWithin 14 days-
Level 3: Compliance Head-compliance@epimoney.com022-62603800 (Mon-Fri, 10:00 AM-6:00 PM)Same as aboveWithin 22 days-
Level 4: Grievance Redressal OfficerMr. Manish Lunianodal.grievance@epimoney.com022-62603803 (Mon-Fri, 10:00 AM-6:00 PM)Same as aboveWithin 30 daysInclude ticket number for escalation
Kisetsu Saison India Pvt. Ltd. (Credit Saison)

Available Mon-Fri, 10:00 AM to 6:00 PM (except national holidays)

1. Call: 1800-1038-961

2. Email: support@creditsaison-in.com

3. Address: First Floor, IndiQube Lexington Tower, Tavarekere Main Rd, Bengaluru, Karnataka 560029

Grievance Redressal Officer:

Name: Emaad Khan

Phone: +91 99620 03070

Email:grievance@creditsaison-in.com,emaad.khan@creditsaison-in.com

View Credit Saison Grievance Redressal Policy