Choice Connect Logo

Grievance Redressal Policy

Introduction:

Choice Connect Private Limited committed to providing high-quality services and ensuring customer satisfaction. This Grievance Redressal Policy outlines the framework for addressing customer grievances promptly and effectively.

Objectives:
Scope:

This policy applies to all customers availing services offered by Choice Connect, including but not limited to insurance, loans, equity account opening, mutual fund account opening, and GST return filing.

Grievance Redressal Mechanism:
1. Lodging a Complaint:

Customers can lodge their grievances through the following channels:

  • Email: support@choiceconnect.in
  • Phone: +91-81-2424-2424
2. Acknowledgment:

Upon receipt of a complaint, an acknowledgment will be sent to the customer within 2 working days, providing a reference number for future correspondence.

3. Resolution Timeline:

The Company aims to resolve all grievances within 7 working days from the date of receipt. If additional time is required, the customer will be informed of the reasons for the delay and the expected resolution timeline.

4. Escalation Matrix:

If a customer is not satisfied with the initial resolution, the grievance can be escalated to the Grievance Officer:

  • Grievance Officer: Ms. Madhavi Ghadshi
  • Phone: +91-81-2424-2424
  • Email: grievance@choiceconnect.in
5. Review and Monitoring:

The Company will periodically review grievance records to identify trends and areas for improvement, ensuring the effectiveness of the grievance redressal mechanism.

6. Policy Review:

This policy will be reviewed annually or as required to incorporate changes in regulatory requirements or business processes.

Escalation Matrix:
LevelDesignationContact EmailPhone NumberTAT (Turnaround Time)
Level 1Mrs. Madhvi Ghadshisupport@choiceconnect.in+91-81-2424-2424Within 7 working days
Level 2Mr. Ashish Navanigrievance@choiceconnect.in+91-81-2424-2424Within 4 working days
Level 3Mr. Atish Jaingrievance@choiceconnect.in+91-81-2424-2424Within 3 working days