Choice Connect Private Limited committed to providing high-quality services and ensuring customer satisfaction. This Grievance Redressal Policy outlines the framework for addressing customer grievances promptly and effectively.
This policy applies to all customers availing services offered by Choice Connect, including but not limited to insurance, loans, equity account opening, mutual fund account opening, and GST return filing.
Customers can lodge their grievances through the following channels:
Upon receipt of a complaint, an acknowledgment will be sent to the customer within 2 working days, providing a reference number for future correspondence.
The Company aims to resolve all grievances within 7 working days from the date of receipt. If additional time is required, the customer will be informed of the reasons for the delay and the expected resolution timeline.
If a customer is not satisfied with the initial resolution, the grievance can be escalated to the Grievance Officer:
The Company will periodically review grievance records to identify trends and areas for improvement, ensuring the effectiveness of the grievance redressal mechanism.
This policy will be reviewed annually or as required to incorporate changes in regulatory requirements or business processes.
| Level | Designation | Contact Email | Phone Number | TAT (Turnaround Time) |
|---|---|---|---|---|
| Level 1 | Mrs. Madhvi Ghadshi | support@choiceconnect.in | +91-81-2424-2424 | Within 7 working days |
| Level 2 | Mr. Ashish Navani | grievance@choiceconnect.in | +91-81-2424-2424 | Within 4 working days |
| Level 3 | Mr. Atish Jain | grievance@choiceconnect.in | +91-81-2424-2424 | Within 3 working days |
Customer Care: 1800 10 888
Email: Banker@idfcfirstbank.com
Grievance Escalation:
Name: Mr. Vipul Raj, PNO
Phone: 1800 209 9771 (24x7)
Email: pno@idfcfirstbank.com
Address: Building No. 09, 17th Floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra
Email: customercare@poonawallafincorp.com / grievance@poonawallafincorp.com
Customer Care: 1800 266 3201
Address: Customer Service Department, 201 and 202, 2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune, Maharashtra 411036
Escalation:
Email: grievance@poonawallafincorp.com / pno@poonawallafincorp.com
For more info: Grievance Redressal Policy
Customers should raise concerns through available channels first.
Grievance Redressal Officer:
Name: Vaidyanathan.R.
Phone: 022-42117799
Email: care@incred.com
Address: Grievance Redressal Officer, InCred Housing Finance Pvt. Ltd., Unit No.1203, 12th Floor, The Capital, C-70, G Block, BKC, Bandra (E), Mumbai 400051, Maharashtra
Customer Care: 1800 270 7000
Complaints Redressal Officer: Mr. Arijit Sen
Email: grievance.finance@adityabirlacapital.com
Phone: 080 - 45860196
| Level | Contact Name | Phone | Address | Resolution Time | Note | |
|---|---|---|---|---|---|---|
| Level 1: Customer Service | - | myaccount@flexiloans.com | 022-68219595 (Mon-Sat, 10:00 AM-7:00 PM) | 7th Floor, South Annexe, Tower 2, One World Centre, Lower Parel, Mumbai - 400013 | Within 7 days | - |
| Level 2: Customer Service Head | - | rekha.prasad@flexiloans.com | Same as above | Same as above | Within 14 days | - |
| Level 3: Compliance Head | - | compliance@epimoney.com | 022-62603800 (Mon-Fri, 10:00 AM-6:00 PM) | Same as above | Within 22 days | - |
| Level 4: Grievance Redressal Officer | Mr. Manish Lunia | nodal.grievance@epimoney.com | 022-62603803 (Mon-Fri, 10:00 AM-6:00 PM) | Same as above | Within 30 days | Include ticket number for escalation |
Available Mon-Fri, 10:00 AM to 6:00 PM (except national holidays)
1. Call: 1800-1038-961
2. Email: support@creditsaison-in.com
3. Address: First Floor, IndiQube Lexington Tower, Tavarekere Main Rd, Bengaluru, Karnataka 560029
Grievance Redressal Officer:
Name: Emaad Khan
Phone: +91 99620 03070
Email:grievance@creditsaison-in.com,emaad.khan@creditsaison-in.com