Choice Connect Private Limited committed to providing high-quality services and ensuring customer satisfaction. This Grievance Redressal Policy outlines the framework for addressing customer grievances promptly and effectively.
This policy applies to all customers availing services offered by Choice Connect, including but not limited to insurance, loans, equity account opening, mutual fund account opening, and GST return filing.
Customers can lodge their grievances through the following channels:
Upon receipt of a complaint, an acknowledgment will be sent to the customer within 2 working days, providing a reference number for future correspondence.
The Company aims to resolve all grievances within 7 working days from the date of receipt. If additional time is required, the customer will be informed of the reasons for the delay and the expected resolution timeline.
If a customer is not satisfied with the initial resolution, the grievance can be escalated to the Grievance Officer:
The Company will periodically review grievance records to identify trends and areas for improvement, ensuring the effectiveness of the grievance redressal mechanism.
This policy will be reviewed annually or as required to incorporate changes in regulatory requirements or business processes.
Level | Designation | Contact Email | Phone Number | TAT (Turnaround Time) |
---|---|---|---|---|
Level 1 | Mrs. Madhvi Ghadshi | support@choiceconnect.in | +91-81-2424-2424 | Within 7 working days |
Level 2 | Mr. Ashish Navani | grievance@choiceconnect.in | +91-81-2424-2424 | Within 4 working days |
Level 3 | Mr. Atish Jain | grievance@choiceconnect.in | +91-81-2424-2424 | Within 3 working days |